Returns
If you purchased the item from a retail store please refer to the store’s return policy.
We will gladly offer refunds for any damaged product. Please contact us at hi@cleban.com.
Processing
As we are a small business, orders are processed within 5 business days (we do not ship on weekends or holidays).
Items available for Pre-Order will be processed only on the advertised release date in the order it was received.
For questions about your order, email us at hi@cleban.com with your inquiry and we will respond to you as soon as we can.
Shipping
We ship within the U.S. and Canada via USPS First Class or Priority Mail & Canada Post respectively. Once an order is processed it is typically received within 3-5 business days.
Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
For questions about your package, email us at hi@cleban.com with your inquiry and we will respond to you as soon as we can.
Free shipping
We happily offer free shipping on orders over $75.