free shipping on orders over $75

Shipping & Returns

Returns

If you purchased the item from a retail store please refer to the store’s return policy.

We will gladly offer refunds for any damaged product. Please contact us at hi@cleban.com.


Processing

As we are a small business, orders are processed within 5 business days (we do not ship on weekends or holidays).

Items available for Pre-Order will be processed only on the advertised release date in the order it was received.

For questions about your order, email us at hi@cleban.com with your inquiry and we will respond to you as soon as we can.


Shipping

We ship within the U.S.A, Canada & Japan via USPS First Class/Priority Mail & Canada Post.

USA & Canada- 3-5 business days after dispatch

International- 8-10 business days after dispatch. (not including any potential delays with customs). Any additional fees including taxes or duties are the responsibility of the buyer. For Japan, please use English characters when inputing your Name and Address. 

Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.

For questions about your package, email us at  hi@cleban.com  with your inquiry and we will respond to you as soon as we can.


Free shipping

We happily offer free shipping on orders over $75 for the USA & Canada only. This does not apply on any International orders.